By purchasing, subscribing to, or using any GuestCaddy™ service, you agree to be bound by these Terms of Service. Please read them carefully before proceeding.
GuestCaddy™ is a technology service that builds and manages AI-powered guest concierge portals for short-term rental hosts. GuestCaddy™ is operated as a service of its parent LLC. References to "GuestCaddy™," "we," "us," or "our" refer to GuestCaddy™ and its operators.
GuestCaddy™ provides clients with:
GuestCaddy™ is a technology service provider only. We do not operate, manage, or have any responsibility for the short-term rental properties of our clients.
As a GuestCaddy™ client, you are solely responsible for:
Clients may not use GuestCaddy™ services to:
GuestCaddy™ reserves the right to determine, at its sole discretion, what constitutes a violation of these acceptable use terms.
Program description. The GuestCaddy™ concierge may send a text message to a guest only when that guest expressly requests one during a call the guest has placed to the concierge. Messages contain only the information requested, such as an address, a phone number, a link to the property's guest portal, or short instructions relating to the property. GuestCaddy™ does not send marketing or promotional messages of any kind, and does not send messages on behalf of any third party.
Consent. Before any message is sent, the concierge states what will be sent, notes that message and data rates may apply, gives HELP and STOP instructions, directs the guest to these Terms and the Privacy Policy, and asks the guest to confirm. No message is sent unless the guest expressly agrees. The complete opt-in flow is published at guestcaddy.com/sms.
Message frequency. Message frequency varies and depends entirely on how many times a guest asks for information to be sent. Most guests receive no messages. Those who do typically receive one or two during a stay.
Cost. Message and data rates may apply, depending on your mobile carrier and plan.
Help. Reply HELP to any message for assistance, or email george@guestcaddy.com.
Opting out. Reply STOP to any message to stop receiving messages. The opt-out takes effect immediately and no further messages will be sent to that number.
Carriers. Wireless carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and text messaging consent are not shared with any third party. See our Privacy Policy.
All payments are processed securely through Stripe. By completing a purchase you authorize GuestCaddy™ to charge the applicable setup fee and recurring monthly subscription to your payment method. Monthly subscriptions renew automatically until cancelled. Setup fees are non-refundable. Monthly fees are non-refundable once the billing period has commenced.
Clients may cancel their monthly subscription at any time by contacting george@guestcaddy.com. Cancellation takes effect at the end of the current billing period. Upon cancellation, your guest portal will be deactivated and guest access codes will no longer function.
GuestCaddy™ is a technology service provider only. To the fullest extent permitted by law:
Clients agree to indemnify, defend, and hold harmless GuestCaddy™, its owners, officers, employees, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (a) the client's use of GuestCaddy™ services; (b) the content provided by the client for AI agent training; (c) any violation of these Terms of Service; or (d) any violation of applicable law.
The GuestCaddy™ name, logo, badge, and platform are the intellectual property of GuestCaddy™ and its operators. Clients are granted a limited, non-exclusive, non-transferable license to display the GuestCaddy™ Certified Host badge solely in connection with their active subscription. This license terminates immediately upon cancellation or termination of the client's account.
GuestCaddy™ reserves the right to suspend or terminate any client account at any time, with or without notice, for violation of these Terms of Service, non-payment, or any conduct that GuestCaddy™ determines to be harmful to its platform, reputation, or other clients. In cases of termination for cause, no refund will be issued.
GuestCaddy™ reserves the right to modify these Terms of Service at any time. Clients will be notified of material changes via email. Continued use of GuestCaddy™ services after notification constitutes acceptance of the updated terms.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Williamson County, Tennessee.
For questions regarding these Terms of Service, please contact us at george@guestcaddy.com.
Note: These Terms of Service are provided as a starting framework. GuestCaddy™ recommends consulting a licensed attorney to review and formalize these terms before onboarding paying clients.