Your guests have questions at 11pm

Give them a number to call instead of a text to you. GuestCaddy answers, in their language, from information you provide about your property.

Call the GuestCaddy Vacation Suite
(857) 855-6900
A demo property. Ask about the microwave, the grill, or where to eat.

Rather not call? Email us with any questions

The same forty questions, every stay

You already know what they are. So does your concierge, because you told it. It answers only from the information you provide, and says so plainly when it doesn't know something.

How do I work the oven?
Walks them through your actual appliance, not a generic one.
Where should we eat tonight?
Names a few real places nearby, with a sense of how far.
Which day is trash day?
Answers from your house rules, so it's right.
There's water under the sink.
Stops answering and connects them to you straight away.

You've called one of these before

The one that couldn't understand you. The one that made you say "representative" four times. This isn't that — but you shouldn't take our word for it. The number above is live. Interrupt it. Talk over it. Ask it something it has no way of knowing. That's the part most of these get wrong.

(857) 855-6900

We build it. You don't touch it.

Most tools hand you a blank box and ask you to fill it in, or scrape your listing and hope. We do the work, and we keep doing it.

First
You send what you have
Your guest guide, appliance manuals, house rules, the notes you keep resending. Whatever form it's in.
Then
We build the knowledge base
Curated by hand, one document per subject, and tested against the questions guests actually ask. Ready in about a week.
Next
You get a number
A local number for your property. Put it on the fridge, in your welcome message, on the check-in email.
After
We keep it current
New dishwasher, restaurant closed, changed the checkout time. Email us and we update it.

Two things worth knowing

It doesn't make things up

The concierge answers only from the documents we build for your property. If something isn't in there, it says it doesn't have that and points the guest to you. We test every property against questions designed to make it guess, before it ever takes a call.

No codes, no passwords

Door codes and WiFi passwords are never stored in the concierge. Anyone can dial a phone number, including a guest who checked out last spring. Access credentials stay between you and your current guest, where they belong.

There's a portal too

Some guests would rather type than talk. Every property also gets a private web portal at guestcaddy.com, with the same information behind a code you control. Both included.

One property, one price

The setup fee covers the real work: gathering your material, building and testing the knowledge base, provisioning your number, and getting it right before a guest ever calls.

Monthly
First month free
$99/ month
$349 one-time setup
  • Voice concierge on your own local number
  • Private web portal for your guests
  • Answers in English, Spanish, Greek and more
  • Urgent calls transferred straight to you
  • 150 call minutes a month, then $0.50/min
  • Updates whenever your property changes
  • Cancel any time
Start monthly
Annual
Setup included, two months free
$990/ year
No setup fee. Works out to $82 a month.
  • Everything in monthly, plus:
  • $349 setup fee waived
  • Two months free against the monthly price
  • Annual review of your local recommendations
  • Transfers with the property if you sell
Start annual

More than one property? Get in touch — pricing gets better, and properties in the same area can share information.
Rather talk it through first? Send us a note.

Tell us about your property

We'll come back within a day with what we'd need from you and how long it would take.